Make the installed base your cheapest growth.
Senior, hands-on consulting that rebuilds the post-sale motion — so gross revenue retention holds and net revenue retention compounds. Four levers, sequenced to the revenue actually at risk.
Journey mapping
We map the real post-sale journey your customers travel — from kickoff to value realization — so every team knows what good looks like, and where deployments stall.
Common taxonomy
A shared language for stages, health and outcomes. When CS, product and your customer use the same definitions, hand-offs stop leaking and reporting starts meaning something.
Adoption strategy
We turn deployments into habits. Practical adoption playbooks tied to the outcomes your customers bought — measured, iterated, and built to scale across your book.
AI workflows & automation
AI and automation that scale your post-sale motion — automating busywork and surfacing risk, so your team drives more adoption with less manual effort.
Not a menu — one post-sale operating system. The diagnosis decides which lever moves first.
Find where it leaks
Every engagement starts with a full post-sale assessment — interviews across CS, onboarding, product and support, plus a review of usage and renewal data — to pinpoint where adoption is leaking and what it's costing you.
Build what it runs on
We build the journey maps, common taxonomy, playbooks and health models your business will actually run on — not a slide deck, an operating system.
Embed and measure
We embed with your team and measure everything against GRR, NRR and time-to-value — then hand the running system to your people.
It starts with a post-sale assessment — the productized first step, credited toward a full engagement.
This is a revenue problem, not a CS one.
The cheapest growth on the P&L.
Retention and expansion carry almost no re-acquisition cost — and NRR sets the multiple your revenue is valued at. See the dollars at risk before you spend to protect them.
GRR · NRR · CAC payback
Next quarter's number is in the base you already own.
Expansion and retention compound the quota without paying to acquire the same revenue twice. Stop leaking the revenue sales already closed.
Net revenue retention · expansion
Turn retention into a revenue function.
You own GRR and every renewal. This makes the state of each account provable and the plays to protect it tracked — a customer org that defends the number, with the evidence to show it.
GRR · logo & net retention
Durable growth the board pays a premium for.
NRR above 100% compounds without new logos — the growth story that moves enterprise value, not just this quarter's bookings.
Valuation multiple · durable growth