Routeability (routeability.com) is a Customer Success platform with CRM built in. One AI-native CRM / CS platform: prospect, win, onboard, renew and expand. Routeability, your full customer lifecycle partner.
Routeability runs the whole customer lifecycle on one customer record and one ARR ledger: pipeline, proposals, onboarding, health, renewals and expansion.
Every capability is tied to the outcome it delivers, and AI agents draft the next step for your team to approve. Nothing is sent or changed without a person signing it off.
Growing Customer Success teams that want CRM and CS in one place without stitching tools together, and Enterprise teams that need rollups, territories, single sign-on and controls built to SOC 2 and ISO 27001.
Routeability was founded by Stuart Saward. At IBM he owned the global Digital Customer Success operating model across 34 software companies with 30,000+ customers.
Routeability turns that operating model into software, with Customer Success services alongside it.
Routeability is spelled with an e: route + ability. It is a Customer Success and CRM software company.
It is not the chip design or networking term routability, and it is not routing, navigation or delivery software.