Gainsight
A Customer Success platform that runs beside your CRM.
- How Routeability differs
- One record and one ARR ledger from prospect to renewal, at a price you can see today.
How Routeability compares to other Customer Success platforms
Many teams buy a CRM, a Customer Success tool and a consultant separately. Routeability is all three, joined up. Below is how we compare with eight platforms teams often look at.
One AI-native CRM / CS platform: prospect, win, onboard, renew and expand.Routeability, your full customer lifecycle partner.
Every capability tied to the business outcome it delivers.
Customers renew for results, not features. When you can show which capabilities delivered which outcome, and what it was worth, the renewal is a value conversation, not a price one.
Each customer's business objectives carry a baseline, a target and a dollar value, linked to the product capabilities that deliver them. Telemetry from your product marks those capabilities adopted, or gone stale, automatically. Health, the adoption versus value gap and EBR prep packets all read from the same links.
Comparisons08 platforms
ChurnZero
Customer Success software with AI agents that sits beside your CRM.
- How Routeability differs
- One record from prospect to renewal, no CRM sync, and a price you can see today.
Vitally
A Customer Success platform that syncs both ways with Salesforce or HubSpot.
- How Routeability differs
- One record from deal to renewal, ARR from a ledger and a price you can see today.
Planhat
A customer platform sold as a CRM for commercial teams.
- How Routeability differs
- See the price, start today, and trust ARR from a ledger nobody can type over.
Totango (now Odie)
Customer intelligence for post-sales teams and their agents, beside your CRM.
- How Routeability differs
- One record from prospect to renewal, ARR on a ledger, and monthly terms.
HubSpot
A CRM suite sold as separate hubs, priced per seat.
- How Routeability differs
- Renewals by contract on an ARR ledger, in one product priced per workspace, not per seat per hub.
Salesforce (with Gainsight or Agentforce)
A per-user CRM that can be paired with a separate CS platform such as Gainsight.
- How Routeability differs
- One record and one ARR ledger instead of two systems and a sync.
Creatio
An AI CRM and no-code workflow platform for sales, marketing and service.
- How Routeability differs
- Customer Success, renewals and an ARR ledger ready on day one, with no build project.
At a glance
The short version
| Platform | How it is built | Published price | Priced by | Certifications stated | Services |
|---|---|---|---|---|---|
| Routeability | How it is builtOne app, one record from prospect to renewal | Published priceYes. Growth $1,200 and Scale $3,600 a month, lower on longer terms | Priced byPer workspace, not per seat. AI budget in the plan on Scale and Enterprise | Certifications statedBuilt to SOC 2 and ISO 27001 controls | ServicesIn-house Customer Success experts who start from a Revenue Diagnostic |
| Gainsight | How it is builtCS platform beside your CRM | Published priceNo. Plans say Request Pricing | Priced byQuote. Plans include 10 or 20 full users | Certifications statedSOC 2 Type 2, ISO/IEC 27001:2022, HIPAA | ServicesIn-house Professional Services, plus partners |
| ChurnZero | How it is builtCS software beside your CRM | Published priceNo. You book a demo | Priced byAnnual subscription; flat-rate tiers and AI credits | Certifications statedSOC 2 Type II, ISO 27001 | ServicesServices Suite packages of 8 to 32 hours a month, plus partners |
| Vitally | How it is builtCS platform with two-way Salesforce or HubSpot sync | Published priceNo. Plans say Request Pricing | Priced byNot stated. Unlimited observer seats on every plan | Certifications statedSOC 2 Type 2 | ServicesVitally Academy training and onboarding blueprints |
| Planhat | How it is builtOne platform sold as a CRM | Published priceNo. Quote-based | Priced byPlatform fee plus minimum Core Users, billed annually | Certifications statedSOC 2 Type II, ISO 27001:2022 | ServicesA dedicated CSM on every plan, plus Solution Partners |
| Totango (Odie) | How it is builtIntelligence layer and optional workspace beside your CRM | Published priceStarting prices: $500 and $1,500 a month | Priced byPortfolio size and analysis depth; no seat pricing; one-year minimum | Certifications statedSOC 2 and ISO 27001 (listed for Totango and Catalyst) | ServicesApplied-AI team through activation, about eight weeks |
| HubSpot | How it is builtOne CRM suite sold as separate hubs | Published priceYes, per seat | Priced byPer seat, per hub, plus a one-time onboarding fee | Certifications statedSOC 2 Type 2 report, public SOC 3 report | ServicesPaid onboarding, plus Solutions Partners |
| Salesforce | How it is builtCRM plus a separate CS platform such as Gainsight | Published priceSalesforce yes, per user. Gainsight no | Priced byPer user, with Agentforce as a per-user add-on | Certifications statedSalesforce ISO 27001, 27017, 27018 and SOC reports. Gainsight SOC 2, ISO 27001 | ServicesProfessional Services and a consulting partner network |
| Creatio | How it is builtOne no-code CRM and workflow platform | Published priceNo per-user prices shown; AI packages priced | Priced byFrom 5 users; AI metered in credits | Certifications statedISO/IEC 27001 cited; SOC 2 Type II audit reported in 2024 | ServicesDelivered through partner companies |
How we checked
Facts from each vendor’s own pages
Every claim about another platform comes from that vendor’s own website, pricing page, help center or trust center. We left out third-party price estimates, review scores and anything we could not confirm on the vendor’s own pages.
Each comparison lists its sources with links. All were checked on 5 November 2026. Products change, so if you spot something out of date, email hello@routeability.com and we will fix it.
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